CUSTOMER SATISFACTION IS OUR #1 GOAL
We want you to be 100% satisfied with every purchase you make at Design With Kalco. Our goal is always to provide you with the best in class service and shopping experiences. This will allow us to provide you with our trendsetting product designs for years to come.
We offer no-hassle returns within 7 days and customer remorse returns within 30 days with a 0% restocking fee. A return authorization must be requested so we know what you are returning and when we should expect to receive it. Having this information will allow us to make a prompt refund to you upon receipt of your returned goods.
WHAT CANNOT BE RETURNED
- Items not purchased at DWK
- Final sale items
- Custom made items
- Items that have been installed
- Items that have been assembled
- Items with cut wires
- Items not in their original packaging
- Parts, glass, shades, light bulbs
Custom items that are ordered require a 50% non-refundable deposit at the time of order and are not returnable once the final sale is made.
DAMAGED & DEFECTIVE
If your product arrives damaged or defective, please contact us immediately so we can assist in providing the necessary parts or replacement items for you.